Effective Date: August 2025
Last Updated: August 2025
1. Who We Are
CIRKO (“we,” “our,” or “us”) is a Canadian company specializing in wood-fired plancha grills and outdoor cooking accessories.
Our website address is: https://cirko.ca
Business Address: 2910 Dagenais Ouest, Laval, H7P 1T1, QC, Canada
Contact Email: info@cirko.ca
We are committed to protecting your privacy and handling your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws (including Quebec’s Law 25), and the Canada Anti-Spam Legislation (CASL).
2. Personal Information We Collect
We collect personal information from you in the following situations:
a) When you place an order
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers; we do not store full credit card details)
b) When you create an account
- Name
- Email address
- Password (encrypted)
- Order history
c) When you sign up for our newsletter
- Name (optional)
- Email address
d) When you interact with our website
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on site
- Referring websites
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Manage your account
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications (only if you’ve consented)
- Prevent fraud and ensure security
- Improve our website and services (analytics)
4. Third-Party Services
We may share your personal data with trusted third parties who help us operate our website and services:
- WooPayments (Stripe) – Payment processing
- PayPal – Payment processing
- Brevo / MailPoet – Email marketing and newsletters
- Google Analytics (via Site Kit) – Website analytics
- Pinterest, TikTok, Facebook/Meta – Social media integration and advertising
- Shipping providers – To deliver your order
These third parties are only given the information necessary to perform their services and are required to keep it secure.
5. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enable shopping cart and checkout functions
- Remember your preferences
- Measure website performance
- Show relevant ads
You can manage cookies through your browser settings, but disabling them may affect your experience.
6. Marketing Communications & CASL Compliance
We send marketing emails only to customers who have expressly consented to receive them.
- You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at info@cirko.ca.
- We will process your request promptly as required by Canadian law.
7. International Data Transfer
Some of our service providers store and process data outside Canada (including in the United States). In such cases, your data may be subject to foreign laws.
8. Retention of Personal Information
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., 7 years for tax and accounting purposes).
9. Your Rights
Under Canadian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw your consent to data processing (where applicable)
- Request deletion of your personal information (subject to legal retention requirements)
To exercise your rights, contact us at info@cirko.ca.
10. Quebec Residents – Law 25
In accordance with Law 25, the person responsible for the protection of personal information is:
Jérémy Bastien
Email: info@cirko.ca
11. Security Measures
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse.
12. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if the visitor had visited the other website, which may collect data and use cookies in accordance with their own privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
14. Contact
If you have any questions about this Privacy Policy or our handling of your data, contact us at:
Email: info@cirko.ca
Mailing Address: 2910 Dagenais Ouest, Laval, H7P 1T1, QC, Canada