Refund and Returns Policy
Effective Date: August 2025
Last Updated: August 2025
We want you to be completely satisfied with your purchase. If you are not, please read our policy carefully to understand your rights and our obligations.
1. Return Eligibility
Our return window is 30 days from the date you receive your item. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To qualify for a return:
- The item must be completely unused and in the same condition as when you received it.
- It must be returned in its original packaging with all accessories and manuals.
- Customized or special-order products are not returnable.
- Any item showing signs of use (including “tested once” products) will not be accepted.
2. Restocking Fee & Return Shipping
All approved returns are subject to a 15% restocking fee.
Customers are responsible for paying return shipping costs unless the item is defective or damaged upon arrival.
3. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable or digital products
- Customized or special-order products
- Products that have been used, assembled, or altered
4. Refund Method
Approved refunds will be issued only to the original payment method used for the purchase.
Refunds will not be issued as store credit unless specifically agreed upon in writing.
5. Exchanges
We accept exchanges within 30 days:
- For defective or damaged items, we cover the return shipping cost.
- For exchanges due to change of mind, the customer pays return shipping and any price difference.
6. Refund Process
Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, your refund will be processed within 7–10 business days.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company (processing times vary).
- Contact your bank.
If you have done all of this and still have not received your refund, contact us at info@cirko.ca.
8. Sale Items
Only regular-priced items may be refunded. Sale items are final sale.
9. Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received and inspected.
10. Shipping Returns
To return your product, first contact us at info@cirko.ca for authorization.
We will provide return instructions. Do not send your product back to the manufacturer.
If returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping Policy
Effective Date: August 2025
Last Updated: August 2025
1. Shipping Area
We currently ship within Canada only. We reserve the right to refuse orders to remote locations or in cases where shipping costs are excessively high.
If this occurs, we will contact you to discuss options.
2. Free Shipping
We offer free standard shipping on orders of $300 CAD or more (before taxes).
Orders under $300 are subject to shipping fees calculated at checkout.
3. Carriers
We ship using the best way available at the time of your order. This may include Canada Post, Purolator, UPS, or freight carriers for large items.
4. Processing Time
Orders are typically processed within 48 business hours (Monday–Friday, excluding holidays).
Processing time does not include weekends or statutory holidays.
5. Tracking
A tracking number will be provided once your order ships.
Please note that tracking updates are dependent on the carrier.
6. Shipping Restrictions
- No P.O. boxes — all orders require a physical address.
- Large or heavy items (such as CIRKO grills) are shipped via freight services and require a signature upon delivery.
- The customer must be home to receive the delivery.
- Additional delivery fees may apply to remote locations. These will be confirmed with you before shipping.
7. Expedited Shipping
Expedited shipping is available upon request.
Contact us at info@cirko.ca prior to placing your order to arrange and confirm additional costs.
8. Incorrect Addresses & Re-Shipping
If an incorrect address is provided at checkout, the customer will be responsible for any additional re-shipping fees.
9. Delivery Issues
We are not responsible for delays caused by carriers, weather conditions, or other events beyond our control.
If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage.
10. Contact
For questions regarding shipping, returns, or exchanges, contact us at:
Email: info@cirko.ca